My wife and I aren’t the biggest TV watchers beyond the nightly news, a White Sox game and the occasional political news station, however, we have recently been engrossed with the Netflix biographical drama The Crown. We’re just a few episodes into the first season where the show highlights Queen Elizabeth’s sudden ascension of power soon after her father King George VI passes away.
One of the key themes is the many transitions that take place because of the new leadership. We see promotions and demotions with the new assistants, deputies and private aides which lead to a lot of uncertainty. It’s no different when changes happen at a non-profit. When a new President, department head or manager joins the team, there is without a doubt change that will transpire. The changes mostly likely aren’t going to be made overnight but change is inevitable.
One of the roles we can play and assist with during these times of transition is making sure the new team members are properly informed on the institutional background of the organization. Yes, they will have to do their own homework, learn the systems and especially familiarize themselves with the many stakeholders but taking the time to provide them with your knowledge is the right thing to do personally and for the organization.
Transition without solid communication is a recipe for confusion and frustration. It is essential to keep the lines of communication open as there will most likely be anxiety amongst the team and employees will require some time to engage the newness. Transitions are hard on everyone and making sure that everyone is informed can be an easy win to avoid pessimists and unnecessary conversation. If you aren’t in a position of authority you should speak up and ask questions so you are informed.
For transitions that are self-induced, they should be handled skillfully as your reputation is on the line. Think back on the time you joined the organization and how well or how poorly the transition went. It’s important to make sure you are leaving your replacement and team in good hands so any required reports or notes that are provided are completed with accuracy and are on point.
Assisting in the transition no matter what role you play or what level you are in the organization is everyone’s job. As I’ve witnessed in The Crown and in work evolutions I’ve been a part of, support and most of all trust are required ingredients to have in a successful and smooth transition.
by: Tim Kennedy, Associate Vice President, HUB Philanthropic Solutions